Frequently Asked Questions
Everything you need to know about sanitizing your devices and ordering with PhoneSoap
How does PhoneSoap actually kill bacteria and viruses?
PhoneSoap uses powerful UVC light to penetrate the cell walls of microorganisms, damaging their DNA and RNA. This process effectively kills 99.99% of common household germs and viruses without using heat or liquid chemicals.
Is PhoneSoap safe for my smartphone and other electronics?
Yes, PhoneSoap is completely safe for electronics. Unlike liquid disinfectants or wipes that can damage protective coatings, UVC light is a dry, non-abrasive method of sanitation that is safe for screens, ports, and internal components.
What is your shipping policy for domestic orders?
We offer standard and expedited shipping options across the United States. Standard orders typically process within 1-2 business days and arrive within 5-7 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund, minus any shipping costs. The product must be in its original packaging and condition.
Does PhoneSoap come with a warranty?
Every PhoneSoap unit comes with a 1-year limited warranty that covers any defects in materials or workmanship. We also offer a lifetime warranty on the UVC bulbs themselves, ensuring your device remains effective for years to come.
Can I sanitize items other than my phone?
Absolutely. If it fits inside the sanitizing bay, you can sanitize it. Common items include keys, credit cards, smartwatches, earbuds, and jewelry. Just ensure the lid can close completely to activate the UVC cycle.